Returns & Exchanges

Due to the perishable nature of our artisanal Italian goods, we strive for perfection in every delivery. If your order arrives damaged or incorrect, please contact us within 24 hours of receipt for a full replacement or refund.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your package for any signs of damage or missing items, particularly for temperature-sensitive products like fresh pasta and cheeses.

• 2.
  Contact Customer Care

  Email our support team with your order number and clear photographs of any damaged goods or incorrect items within 24 hours of delivery.

• 3.
  Verification Process

  Our culinary team will review your claim within 48 hours to ensure it meets our quality guarantee standards for food safety and presentation.

• 4.
  Resolution

  Once approved, we will issue a refund to your original payment method or arrange for a priority redelivery of your Lina Stores favorites at no additional cost.